Our website or online store generates emails automatically, whether they are emails generated when a client completes a form and the web sends us a copy of the completed form, or in the case of online stores, for sending completed orders, customer registration, Status changes or invoice shipments.

For all these cases and some more, it is essential that we configure, in our web management panel, an email account, either from our domain, or others such as Gmail, Hotmail, Yahoo, Outlook, ...

What information do I need to set up an email account on my website?

The data that we will need is the same that we use to set up an email account on any email device or client, specifically the data is:
  • Email account
  • User (usually the same email account).
  • Password.
  • Host SMTP Server (outgoing server).
  • SMTP Host Port (the most common are ports 25, 587 or 465).
  • Type of encrypted SMTP Host connection (none, SSL / TLS or STARTTLS)
All this information can be provided by our mail service provider of our domain.

Where do I set up my email account on my website or online store?

We access our Management Panel (CMS) through our username and password to the following section:
  • Parameters> Web Parameters> “Email” tab.
We enter all the data, save the changes and finally click on the "Test connection" button. If everything is correct, our website will send a “Test” email and if the submission is correct it will show us the following message:
“The SMTP server configuration is correct”

IMPORTANT NOTE FOR ONLINE STORES: in the cases that our website is also an online store, we must repeat these steps in the section of our Web Manager:
  • Parameters> Store Parameters> "Email" tab.
In Ebasnet online stores, we can use another email account, if necessary, to send emails from customer records and orders, and even determine different email accounts so that customer orders or records are sent to different accounts email for your best internal company management.

Useful links for Gmail accounts:

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Hola, para poder configurar un gmail, me pueden decir los datos que necesito? No consigo configurarlo, gracias
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